I've been a fan of Kwik Trip convenience stores for a while.

Their prices are comparable, their stores and restrooms are always clean, and their selection of coffee, fountain drinks, and donuts (about the only things I ever get from a gas station) are great. I'm a Kwik Trip rewards member, and -- even though the rewards aren't anything special -- I appreciate the perks every now and then.

But, as they say, customer service is key, and a great experience over the weekend guaranteed me as a life-long fan.

I stopped at Kwik Trip (store #146) on Division Street in St. Cloud Sunday to fill up on gas. After finishing, I pressed the "YES" button at the pump to claim my receipt but received a message directing me inside to see the cashier instead.

"Ugh!" I groaned. Going inside for my receipt obviously wasn't the end of the world, but I was in a hurry, and the delay was a nuisance. Still, the cashier at the counter -- Lindsey -- greeted me with a smile, and I greeted her with one back.

"Can I just get my receipt for pump number three, please?" I asked.

"Sure!" she replied, punching the numbers and printing my receipt. As she handed it to me -- still smiling -- she asked:

"Would you like a coffee or soda on us today?"

The question caught me by surprise! I'd had plenty of coffee already, and I politely declined. But as I returned to my car, I thought, "Wow! That was really neat! I've never been offered that before! I've had to go in to ask a cashier for my receipt plenty of times before, but I've never been offered something for my hassle! I really appreciate that!"

I carried on with my day but didn't forget about my great Kwik Trip experience.

Thank you, Lindsey at store #146 on Division Street, for making my day and showing exceptional customer service skills! You're appreciated!

Newsletter Sign Up Form


Enter your email to receive our latest news directly to your inbox!